Delete your Abled account

    You can delete your account and all of your data yourself, at any time, from inside the app or the website.

    How to delete your account

    Takes under a minute. No email or support ticket needed.

    1. Sign in to Abled (the Android app or abled.co.za).
    2. Open Settings from the menu.
    3. Scroll to the bottom and choose Delete Account.
    4. Read what will happen, tick I understand my account and data will be deleted, then choose Delete my account. There is no time limit and nothing to type.
    5. You will see a confirmation that your account has been deleted. You are signed out.
    Go to SettingsSign in first

    What happens, and when

    • Your profile, photos, matches and messages disappear for everyone right now.
    • You are signed out on every device. You cannot sign back in.
    • Your personal data is permanently erased within 7 days.
    • We keep only block and report records, and a scrambled identifier for banned accounts. These hold no personal details. They keep blocks working.
    • This cannot be undone.

    What is deleted

    All of it is erased within 7 days. Nothing here is kept.

    • Your login and email address.
    • Your profile, including anything you wrote about your disability or access needs.
    • Your photos, voice messages, chat images and verification photo.
    • Your matches, likes, conversations and messages.
    • Your community posts, comments and group memberships.
    • Your subscription record, push notification registrations and settings.

    What is kept

    When you delete your account, your profile, photos, matches and messages disappear for everyone immediately, you are signed out everywhere, and your personal data is permanently erased within 7 days. We keep only block and report records and a scrambled identifier of banned accounts. These contain no personal details. They exist so that blocks keep working and a banned person cannot simply come back.

    Payment records held by PayFast are kept by them under their own retention rules. Full details are in section 8 of our Privacy Policy.

    Cannot sign in?

    Email support@abled.social from the address on your account and ask for deletion. We process these requests within 30 days, as required by POPIA.

    See also our Privacy Policy and Terms of Service.